I live in Houston. I am negotiating on a truck for purchase in Mesa Arizona. It is a 2005 Ford Excursion. First, these guys answer professionally. I got Jack. I explained I probably had a long call and if I needed to wait when he had time I would do so. Jack, said, "nope, I ready for you. Let's talk." He spent 20 minutes with me, set up an appointment for a buy inspection (since I am not flying in for that), discussed bulletproofing, explained the report they would prepare and that he was happy to transact via email and phone. He even offered to help make sure that the truck was ok there until it could be completed at their shop and shipped to Houston. We talked about my big and still growing family, 3 kids and counting... our use of the vehicle for towing an Airstream to National Parks. We discussed other options (conversion van) and his opinions. Jack clearly liked talking trucks, explaining the process, and not one time got annoyed with my numerous questions. One, this level of service, blows my mind with any business, that responds this way. Two, I feel confident. And it is with an auto shop!! I will update my post once we get into the process, but out of the gate I am way impressed and excited to work with this business.