Finally remembered to write a review since they just sent me an email. AVOID THIS PLACE AT ALL COSTS. I literally could have died trusting them. I took my car in to get inspected because my accelerator was having a delayed response and put me in a pretty dangerous situation. I explained what had been going on to the mechanics and when they came back with results they had told me it was just an air filter issue. Sounded funny, but whatever, I'm no car person. I had a list of things that needed to be done, so I asked them to take care of the most important things on my list because I had plans to drive all the way to the Bay Area (12+hrs) for work. They did the work, I went to pick up my car. 20 mins after driving off the lot my accelerator started acting up AGAIN. I couldn't go back because they were already closed and would be for the next 2 days and I had to leave for Cali the next day. My baby brother was with me when I took my car and picked it back up and pleaded with me not to just go ahead and take my car so, I ended up having to rent a car ($1400/month). When I finally came home, I took the car to a family member's trusted mechanic friend to see what was going and if I could get it fixed and take it for my next assignment. He did a diagnostic and low and behold it was TRANSMISSION FAILURE. Something that couldn't possibly be missed. To remind you, I had planned on taking this vehicle on a 12+ hr road trip that probably would have been my last if my car didn't decide to act up right after I drove it off their lot. DO NOT TRUST these ppl. Your life may depend on it. My little brother was the angel that saved mine.
Hi Felisha, I hope this message finds you well. We truly appreciate your recent communication and the chance to revisit your experience with us a year ago. We want to express our sincere apologies for any inconvenience you faced. It's disheartening to learn that an issue resurfaced after we had completed the repairs. I can only imagine the frustration you must have felt. I'd like to emphasize that we took extra care to ensure the effectiveness of our work by conducting a thorough 46-mile test drive after we had replaced your engine air filter and cleaned your mass air flow sensor. You had your full power back after we performed our repair. Despite our efforts, it's clear we fell short of meeting your expectations, and for that, we are genuinely sorry. Your safety is paramount to us, and we understand the importance of addressing any lingering concerns you may have. If you're open to it, we would love the opportunity to discuss the details further. Please feel free to reach out to us at 480-272-3496. Thank you for your understanding, and we look forward to the chance to make things right. Warm regards, Josh Dana Owner Dana Bros Automotive
- Dana Bros. Automotive & Diesel Repair